We’re Hiring – Technical Account Manager

Technical Account Manager – Google Apps

The Role

As part of a young fast growing leading technology supplier, based in the UK and Germany, your role will be crucial to the success of the company. Cloud Technology Solutions was formed in 2009 to take advantage of the evolutionary revolution known as cloud computing. We are looking for exceedingly talented customer facing professionals who have a strategic understanding of the IT marketplace and in particular, the premise of cloud computing and Google’s position and technology around their Google Apps platform. These roles will report directly in to the CEO, such is the importance of their standing. A very competitive package is being offered to attract the best.

From a technology perspective you will have a deep understanding of one or more legacy email systems such as Microsoft Exchange, IBM Lotus or Novell Groupwise. You will be trained in all things Google to equip you for your role and will work along side our VP’s of technology and development initially, however any knowledge that you currently have around Google Apps will be to your advantage.

We are looking for personalities whose values are as sincere as ours around value for money, customer care, green computing and a desire to change the IT paradigm of today. Your customer facing skills need to be exceptional and you will be operating around architectural design, implementation, pre and post sales support.

You will be based from home and equipped with everything you need to be successful in your role. A significant amount of travel will be involved both within the UK, Europe, USA and AsiaPAC.

The Detail

After undergoing training around Google Apps you will be expected to assist Sales on a daily basis. We have a methodology around the adoption process which involves proposal preparations, piloting systems, design and implementation of roll out and advice regarding ongoing support plus the use of any 3rd party tools that we resell around security and integration (which training is available for). You will often work alongside Google sales and technical so excellent teamwork skills are a must. You will also undergo training around our own Cloud Migrator Tool as we almost always use this during the pilot and implementation phases.

A knowledge of Help Desk tools would be advantageous as we also offer direct support to our customers and you would be expected to be involved especially during the next 12 months.

So what would a typical day look like?

After a period of induction and training, a typical day may consist of any (or all!) of the following tasks

• Visiting potential clients to present Google technology and our methodology regarding migration.
• Working from home preparing a proposal
• Meeting with colleagues from Google to plan a customer event or visit
• Planning a seminar or workshop and presenting to potential clients off site.
• Taking the odd support call from existing clients
• Helping to test functionality improvements in our tools and 3rd party tools we support
• Attending Google events
• Updating our marketing tools around presentations, webinars etc
  Organising and presenting webinars
• Meetings and conversations with other CTS employees

So what do we think a good candidate would look like?

You will have strong interpersonal skills with a balance between friendliness and firmness. You will possess much confidence in your own abilities and be open to being taught new things. You may have existing pre-sales experience although your personality is more important to us. Typical environments where we would expect to find good candidates might be members of special interest groups on social networks around messaging and collaboration. You may have an academic background involved day to day in running an academic IT network from a messaging and collaboration, user security point of view. A deep understanding of one or more legacy offerings will be very important. Our targets for migration include users of Microsoft, Novell and IBM. You will be measured and awarded based on customer satisfaction, your teamwork and of course your influence in helping us to migrate as many folks as possible to a cloud based solution including Google Apps.

The Company

Cloud Technology Solutions is a preferred (managed) partner of Google. It has deep expertise around migrating legacy messaging and collaboration users to Google Apps. It also offers complementary solutions around integration, security, archiving and storage. Our growth plans are aggressive to match the industries anticipated adoption of cloud computing (20% of the worlds commercial email to be in the cloud by 2012 according to Gartner). We have our own development capability and our Cloud Migrator Tool is proving to be one of the most successful approaches to migration out there. We currently have projects that span the globe so overseas travel will be required.

Google Apps

Make no mistake this is a very compelling solution to the problems of messaging and collaboration using existing legacy solutions. You will hear arguments around data security and other technology spokes in the wheel but they are fictitious. Nevertheless there is a challenge because this may mean significant change to organisations and you will always meet resistance to change! You will help us drive that change ( akin to stop asking people to build power generators and just use the socket in the wall!) and you must be skillful and able in that capacity.

Reward

These positions will go a long way towards our continuing growth and success. To that end we want to make that you enjoy that success with us, (and share some of the risk!).

A competitive base salary based on your experience, qualifications and general standing in the IT market place plus an attractive bonus package which could include stock options is on offer. This will be augmented by a company family medical plan, car allowances and pension contributions.

The Process

Suitable candidates will be initially tested on their technical prowess and that will be followed up by interviews with the sales staff and CEO and brought to a successful conclusion. All communication must be carried out through our recruitment consultants, GK recruitment.

Please quote CTS-TAM-WEB in all your communication. Good Luck!

GK Recruitment can be contacted on 0845 1239454 or email info@gkrecruitment.com.