Support and Management Services
Cloud Technology Solutions provides a comprehensive but flexible range of support and management services. The strength of our technical knowledge and understanding enables us to provide innovative and tailored solutions.
We offer a full range of support services and a comprehensive portfolio of customisation and development services.
We offer full 24/7 post-implementation support to ensure a smooth migration to the cloud. This support can include:
- Remote electronic and telephone support
- End user or named contacts per enterprise
- Call management via our call tracking system
- Single contact point for support and contract admin
- Published SLAs
- Escalation management
- Quarterly training Webinars to cover new users or features
Our comprehensive portfolio of customisation and development services is designed to ensure you can adapt to changing circumstances and obtain the full benefit from your investment in cloud technology. Some examples of this include:
- Custom framework and SSO
- On-premise records management integration
- Mobile communication platforms
Whatever your cloud customisation and development requirements we have the expertise and experience to help.