Support and Management Services

Cloud Technology Solutions provides a comprehensive but flexible range of support and management services. The strength of our technical knowledge and understanding enables us to provide innovative and tailored solutions.

Cloud Technology Solutions are committed to providing our customers with the best advice and delivering value extending well beyond break fix support. Cloud Technology Solutions only employs the best people in the industry, each experts in their own field.

Platinum Support

Platinum Support is a unique solution designed to provide assurance of direct customer support 24 x 7 x 365. Support incidents can be logged during or outside of the working day, with experts on hand to analyse and resolve issues efficiently with unique escalation routes into Google support services.

Gold Support

Gold Support provides customers with access our customer service desk with one hour response times for critical incidents.

Gold Support is designed for organisations who don’t need access round the clock but are able to log incidents between 09:00 and 17:00 during the week.

Silver Support

Silver Support is a basic level of support service available provides customers with access to support with a four hour response times for high priority incidents.

Bronze Support is designed for organisations who don’t need access round the clock but are able to log incidents between 09:00 and 17:00 during the week. Escalation can be arranged to the vendor during working hours.