Of course we can plan and guide you through your migration to Google, making the migration smooth and transparent for you. It always helps to know whats going on behind the scenes. Google provide a useful guide to planning migrations at the address below. We also have a mini-guide in the documentation for our in-house migration tool.
Platforms
We have in-house tools we can leverage to migrate your organisation to Google Apps. With direct support for:
- Migrating Microsoft Exchange to Google Apps
- Migrating Novell GroupWise to Google Apps
Give Your Deployment an Edge
Making the switch to a new communications platform is an important change for your organization, and you want your deployment to be as smooth as possible, with minimal disruption to productivity and daily operations. You know that some of your users are apprehensive about the change, and many will need help getting started, no matter how much documentation and training you provide beforehand. To ensure the best possible deployment experience for both your users and support staff, you need a solid support plan in place on Day One.
As you create your plan, consider incorporating the Google Guides Program, our peer-to-peer support methodology. To run this program, you’ll deploy Google Apps to only small, representative group of users before your larger rollout, and then provide them with extensive training and support on using the new services. As newly minted experts in Google Apps, these users will then serve as your first line of support as you roll out Google Apps to the rest of your organization.
So how are you going to find these users and get them trained and ready to support your rollout? First, we provide an easy-to-customize email template you can use to recruit your Google Guides. As for the training, we provide several documentation and eLearning resources that will help your guides quickly get up to speed with Google Mail and Calendar. If you’re working with us as part of your team then we will take care of all this for you.
A Win-Win for Your Users and IT Staff
We believe that the Google Guides program is simply the best way to ensure a smooth rollout of your Google Apps services. Our experience tells us that users are typically more productive with their new services if they can get immediate, one-on-one help from their peers. Their peers understand their work flow and needs best and can therefore provide more targeted, efficient, and personal support. We’ve found that, with this program, user adoption is more rapid and seamless, and the support load on IT and Helpdesk staff is significantly reduced. That means your staff can focus on more pressing support issues, instead of repeatedly handling the same How do I…? questions.
And the Google Guides benefit, too! Because they’ll get extensive training and support with the new services, they’ll be able to gain a high level of proficiency very quickly. For those who like to be “power users,” this program is ideal. Plus, they’ll get the opportunity to help their coworkers and demonstrate leadership within their teams.
Our pilot services can also be found here: