The impact of the move was felt almost straight away, particularly in shared services teams. Video HangOuts (Video conferencing) allowed these teams to be much more efficient with their working hours “Our team spends around 50% of its time at each location, so having team meetings and one-to-ones in-person is hard to organise and waste time travelling between sites. Hangouts enable that collaboration. Not having to worry about where team members are going to physically be is a major advantage.”
Collaboration of documents has also simplified many processes around the councils. There’s no need to email round copies of documents anymore and worry about version control, as merging different document versions together when different people have been editing different copies is a thing of the past.
“When you have multiple people in a document creating content, they work with each other, agree, disagree, follow up with each other, and correct mistakes,” says Mark. “When you’re trying to get content out quickly, that’s hugely powerful.”
“G Suite has changed the way we work,” adds David. “Now we put meetings in Google Calendar to write documents together using Google Docs. Instead of an offline task, when everyone does their bit in isolation and someone would have to collate the documents, now they all put time aside to write at the same time, so there’s less time asking questions and less confusion. And at the end of it, you get a better document.”
Now Kingston and Sutton London Borough Councils are rolling out fast, simple, and cost-effective Google Chrome devices to all users, part of a wider project to empower teams to create their own solutions.
“We aim to make our ICT service more proactive than reactive,” says Mark. “The map of our sites is huge and it’s growing. We don’t want to be doing mundane things, we want to be adding value and changing business processes within the organisation. G Suite is a big part of that fundamental change, and we want to be out there, driving that change in work culture and attitudes across both councils.”
“Our experience of working with CTS has been very good, and we are happy to recommend them to other organisations who are making the move to [the cloud].”
Kingston and Sutton have transformed the way they work by utilising Google’s tools and continue to drive innovation.