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Home / Our customers / Kempinski Hotel enables collaboration across locations

Business

Kempinski Hotels is Europe's oldest luxury hotel group, committed to providing outstanding experiences and customer services to their guests across all their locations.

Operating since 1897 and with more than 100 hotels in over 30 countries, Kempinski Hotels needed a solution that would enable collaboration across their multiple locations.

Challenge

The group traditionally used Novell GroupWise hosted from its head office in Geneva. However, increasing operations costs and a corporate five-year plan aimed at portfolio growth and increased financial and operational performance prompted a move to the cloud.

They needed a solution that would help them reduce the overall cost of ownership and administration, while facilitating collaboration and communication across their multiple locations.

Solution

“Moving our email platform to a cloud-based solution removes the requirement for the hotels to administer the underlying infrastructure, freeing them to focus on driving efficiencies out of the application itself.”

After considering cloud email platforms from Microsoft and Lotus, Kempinski chose G Suite, “the most mature and widely available of the solutions we considered”, said Alexander Gundlak, Kempinski’s Director of Collaboration and Web Services.

“It was the logical choice, bearing in mind our geographical spread,” he added.

The migration, which began with a pilot in Geneva in 2010 followed by a roll-out in 2011, was completed on target this summer. It was managed by Manchester-based Cloud Technology Solutions. The Google Cloud Premier Partner transferred existing messages, appointments and contacts from Novell GroupWise to G Suite using its CloudMigrator migration tool.


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