We offer world class support services to our global Google Cloud customers. Our engineers are vendor certified and highly experienced in dealing with technical support enquiries. They are rated by our clients for their ability to resolve issues promptly and professionally.
Our support services adapt to you the client and can range from telephone and email support to a fully managed service offering.
Google CSS – Customer Success Services
For organisations who need that extra level of customer engagement, Cloud Technology Solutions offers Customer Success Services (CSS) for G Suite, approved by Google. In order to provide this level of service Cloud Technology Solutions has met strict quality criteria, specified by Google, for delivering a consistently high standard of support and advisory services for G Suite and Google Cloud.
CSS provides enterprise customers with proactive communication (including access to Google’s Enterprise Connect Portal, advanced road map presentations and access to Trusted Tester Program), advice and consultancy (including best practices, change management assistance, regular operational meetings, and apps usage guidance), and enhanced technical support (24/7 availability, case prioritisation, faster response times, and direct access to experts). Additionally, customers are assigned a Designated Account Manager.
Managed Support is our highest level of service offered to clients. It is provided by in-house highly skilled and experienced support desk engineers based in the UK. This service covers admin console management, technical support enquiries and managing starters, movers and leavers within your business.